Privacy Policy

Last Updated: September 1, 2025

Smart Puchong (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information through your use of the Smart Puchong mobile application (“App”) and its associated services. By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of information when you use the Smart Puchong App:

Voluntarily Provided Information
Personal Information: Information you provide when creating an account or interacting with the App, such as your name, email address, phone number, or other contact details.
User Content: Any information you submit through forms, feedback, or other interactive features within the App (e.g., comments, reviews, or messages).
b. Automatically Collected Information
Device Information: Information about your device, including device type, operating system, IP address, device identifiers, and browser type.
Usage Data: Information about how you interact with the App, such as pages visited, features used, time spent, and clickstream data.
Location Data: If you grant permission, we may collect geolocation data to provide location-based services (e.g., local recommendations or navigation features).
Analytics Data: We may use third-party analytics tools (e.g., Google Analytics) to collect data about App usage and performance.
c. Information from Third Parties
Third-Party Services: If you connect the App to third-party services (e.g., social media accounts), we may receive information from those services, such as your profile details, subject to their privacy policies.

2. How We Use Your Information
We use the collected information for the following purposes:

To Provide and Improve the App: To deliver App functionality, personalize your experience, and improve our services.
To Communicate with You: To send you updates, notifications, or respond to your inquiries.
For Analytics and Research: To analyze usage trends and improve the App’s performance and features.
For Marketing: To send you promotional materials or personalized offers, where permitted by law and with your consent (if required).
To Comply with Legal Obligations: To meet regulatory requirements or respond to legal requests.a

3. How We Share Your Information
We may share your information in the following circumstances:

With Service Providers: We may share data with third-party service providers who perform services on our behalf, such as hosting, analytics, or payment processing, under strict confidentiality agreements.
With Third-Party Partners: If you use third-party services within the App (e.g., Google Maps or social media integrations), we may share relevant data with those partners, subject to their privacy policies.
For Legal Reasons: We may disclose information if required by law, such as in response to a court order or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

Account information is retained for the duration of your account’s existence.
Usage data may be retained for analytics purposes but anonymized where possible.
If you request deletion of your data, we will delete or anonymize it, except where retention is required for legal, accounting, or archival purposes.

5. Your Rights and Choices
Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Opt-Out: Opt out of marketing communications or certain data processing activities (e.g., personalized ads).
Data Portability: Request a copy of your data in a structured, commonly used format.
Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
To exercise these rights, please contact us at [Insert Contact Email or Form Link]. We will respond within the timeframes required by law.

6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links and Services
The App may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before interacting with them.

8. Children’s Privacy
The Smart Puchong App is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe we have collected data from a child under 13, please contact us immediately.

9. International Data Transfers
If you are located outside [Insert Your Country], your data may be transferred to and processed in [Insert Your Country or Other Relevant Jurisdictions]. We ensure that such transfers comply with applicable data protection laws, such as GDPR for EU residents, by implementing appropriate safeguards (e.g., Standard Contractual Clauses).

10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy in the App or sending you a notification. The “Last Updated” date at the top of this policy indicates when it was last revised.

11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

App Settings: You can also access this Privacy Policy in the App’s settings or legal section.

Email: wing@pacificctech.com

Mailing Address: Indah UPC Business Centre, 145 3 1/2 Miles, Jln Klang Lama, 58000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur